Customer Service & Support
— Shop with Confidence, Use with Peace of Mind
Hours: Monday to Sunday, 8:00 AM – 9:00 PM (Beijing Time)
Maidest
Our Service Commitment
Our Promise:
Delivery to Your Doorstep with Professional Installation
Our Promise:
Hassle-Free Returns & Exchanges Within 30 Days
Our Promise:
Lifetime Customer Support
Maidest
Warranty Policy
Nursing bed
Air mattress
Wheelchair
Walkers
Shower Chairs
Toilet lift
Warranty Service Standards
Air Mattress: 1-year warranty
Motor: 1-year warranty, replacement only (no repairs)
Accessories: 1-year warranty, free replacement
Others: 7-day hassle-free return or exchange, provided the product remains resellable
*Warranty period starts from the date of confirmed receipt.
Exclusions from Free Warranty Service
Repairs without valid warranty documentation or after the warranty period has expired
Warranty documents (including invoices) that do not match the product model, or are altered/damaged
Damages caused by improper use, maintenance, or storage by the consumer
Damages caused by other accidents or intentional misuse
Damages resulting from force majeure (e.g., abnormal voltage, lightning, floods, fire, etc.)
Damages caused by unauthorized repairs or disassembly by anyone other than our authorized service providers
*After the warranty period, paid repair services may be offered upon user request.
Warranty Service Standards
Air cushion: 1-year warranty
Motor: 1-year warranty—replacement only, no repairs.
Accessories: 1-year warranty, free replacement provided
Others: We support hassle-free returns and exchanges within 7 days, provided it doesn’t affect the possibility of a second sale.
*The warranty period is calculated from the date of transaction upon confirmation of receipt.
Exclusions from Free Warranty Service
Repairs without valid warranty documentation or after the warranty period has expired
Warranty documents (including invoices) that do not match the product model, or are altered/damaged
Damages caused by improper use, maintenance, or storage by the consumer
Damages caused by other accidents or intentional misuse
Damages resulting from force majeure (e.g., abnormal voltage, lightning, floods, fire, etc.)
Damages caused by unauthorized repairs or disassembly by anyone other than our authorized service providers
*After the warranty period, paid repair services may be offered upon user request.
Warranty Service Standards
Frame: 5-year warranty
Motor: 1-year warranty
Battery: 1-year warranty
Accessories: 1-year warranty
Others: 7-day hassle-free return or exchange, provided the product remains resellable
*Warranty period starts from the date of confirmed receipt.
Exclusions from Free Warranty Service
Repairs without valid warranty documentation or after the warranty period has expired
Warranty documents (including invoices) that do not match the product model, or are altered/damaged
Damages caused by improper use, maintenance, or storage by the consumer
Damages caused by accidents or intentional misuse
Damages resulting from force majeure (e.g., abnormal voltage, lightning, floods, fire, etc.)
Damages caused by unauthorized repairs or disassembly by anyone other than our authorized service providers
*After the warranty period, paid repair services may be offered upon user request.
Warranty Service Standards
Frame: 1-year warranty
Tires: 1-year warranty
Accessories: 1-year warranty
Others: 7-day hassle-free return or exchange, provided the product remains resellable
*Warranty period starts from the date of confirmed receipt.
Exclusions from Free Warranty Service
Repairs without valid warranty documentation or after the warranty period has expired
Warranty documents (including invoices) that do not match the product model, or are altered/damaged
Damages caused by improper use, maintenance, or storage by the consumer
Damages caused by accidents or intentional misuse
Damages resulting from force majeure (e.g., abnormal voltage, lightning, floods, fire, etc.)
Damages caused by unauthorized repairs or disassembly by anyone other than our authorized service providers
*After the warranty period, paid repair services may be offered upon user request.
Warranty Service Standards
Main Unit: 1-year warranty
Motor: 1-year warranty
Accessories: 1-year warranty
Others: 7-day hassle-free return or exchange, provided the product remains resellable
*Warranty period starts from the date of confirmed receipt.
Exclusions from Free Warranty Service
Repairs without valid warranty documentation or after the warranty period has expired
Warranty documents (including invoices) that do not match the product model, or are altered/damaged
Damages caused by improper use, maintenance, or storage by the consumer
Damages caused by accidents or intentional misuse
Damages resulting from force majeure (e.g., abnormal voltage, lightning, floods, fire, etc.)
Damages caused by unauthorized repairs or disassembly by anyone other than our authorized service providers
*Paid repair services may be offered upon user request after the warranty period.
Warranty Service Standards
Main Unit: 1-year warranty
Motor: 1-year warranty
Accessories: 3-month warranty
Others: 7-day hassle-free return or exchange, provided the product remains resellable
*Warranty period begins on the date of confirmed receipt.
Exclusions from Free Warranty Service
Repairs without valid warranty documentation or after the warranty period has expired
Warranty documents (including invoices) that do not match the product model, or are altered/damaged
Damages caused by improper use, maintenance, or storage by the consumer
Damages caused by accidents or intentional misuse
Damages resulting from force majeure (e.g., abnormal voltage, lightning, floods, fire, etc.)
Damages caused by unauthorized repairs or disassembly by anyone other than our authorized service providers
*Paid repair services may be offered upon user request after the warranty period.
Service Hotline
Address:
5F, Building C, Innovation Technology Park, No. 98 Liuze Street, Cangqian Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China
